My Guarantees

Lifetime temperament guarantee: If at any time during the life of your rat(s) it is found not to be compatible with the situation of the original purchaser because of a temperament problem, return it and it will be replaced. The owners word is all that is needed for replacement. The rat must be in good condition and free from husbandry related health problems.

Lifetime guarantee against congenital defect or disease: If at any time during the life of the rat it develops a detrimental condition that dates from the prenatal or fetal state, return it and it will be replaced. Documentation from a licensed veterinarian must accompany the rat. This guarantee does not apply to tumors or Mycoplasma.

Guarantee upon delivery: When you receive the rat it will be free from any skin related problems including mange, ringworm, mites, lice, or fleas. It will also not be suffering from diarrhea, internal parasites, any symptoms of respiratory problems, and (if female) will not be pregnant. If a kitten, it will be at least 6 weeks of age, fully weaned, and eating solid food. If any of these problems are noted or suspected within 48 hours of purchase, or if a female gives birth within 22 days of purchase, return the rat and it will be replaced or your money refunded (purchaser's choice). Documentation from a licensed veterinarian must accompany the rat. This certificate does not guarantee that the specified rat is Mycoplasma free.

Return policy: If at any time you find you are unable to properly care for the rat, or if you decide to sell/give away the rat, the breeder (Ohana Rattery) will be given first option of refusal.

Limitation of guarantee: This guarantee applies to the rat(s) only and is non-transferable. If no rats are available at the time of return, choice will be given from next available planned litter. A new rat must be chosen within 90 days of when the incompatible rat was returned.

Liability: We are not liable for any diseases transmitted or contracted by our rats, as they are healthy and disease free to the full extent of our knowledge.